Professional Positions
Professional Support Intern (req34385)
Apply by September 19, 2025 for Best Consideration
Position Summary
American Indian Student Services (AISS) is seeking a Professional Support Intern to engage in an experience designed to provide on-the-job training and development for a recent college graduate. The Professional Support Intern will join a team of professionals dedicated to supporting the University’s enrollment, retention, and graduation goals; and provide support to students with specific needs relative to higher education navigation and success. Undertaking a wide range of job duties and tasks for college transition initiatives, student mentorship programs, student leadership development opportunities; and providing comprehensive support for projects and programming activities of varying complexity and structure are the primary duties and responsibilities of the position. The successful candidate should possess developed oral and written skills and networking expertise. Experience collaborating and interacting with diverse constituents and tribal governments, higher education programs, and entities specific to American Indian/Indigenous communities are critical elements of the in-person position.
The individual selected for this position will:
- Create and support student-led programming by providing ongoing daily coaching and support to AISS student employees focused on the organizational components of AISS programs (Student Success Workshops, American Indian Summer Bridge (AISB) Program, AISS Ambassador Program, FAF$A-FOR-U, and AISS Stoling Ceremony).
- Support the creation of comprehensive content for the AISS social media platforms, including but not limited to: Snapchat, Instagram, and Facebook.
- Provide direct support to department staff for projects & initiatives focused on student recruitment & outreach efforts; student engagement, program design/planning, staff training, and facilities planning.
- Provide professional and administrative services for daily department operations and objectives under supervision of department professional staff.
- Participate in the planning and implementation of programmatic initiatives relative to academic advising, financial aid & scholarship guidance, and student support services to prospective, new, and current undergraduate students.
- Assist with the collection, maintenance, and analysis of program activity data and support the development of statistical and narrative program reports and evaluations.
- Assist with the development of complex project, operations, and/or events.
- Serve as an active participant or department representative in a variety of department/division-specific and university-wide student programming initiatives.
Minimum Qualifications
Must be currently enrolled at an accreedited university in a Bachelor's or higher level degree program, and are within 12 months from graduation OR a recent graduate of an accredited university with a Bachelor's or higher level degree obtained no more than 24 months prior to the date of hire; no previous experience required.
Preferred Qualifications
Demonstrated proficiency/experience in:
Project planning skills.
Social media content development.
Ability to understand and follow complex and detailed technical instructions.
Logistics support with student leadership, mentorship, and retention initiatives.
Conducting recruitment & outreach activities and other student support service related projects/programs in partnership with various campus departments.
Creating design sets and copy for print publications/digital & web-based communication/social media platforms utilizing Microsoft Publisher, Illustrator, InDesign, and Photoshop.
Working on a team and/or in a collaborative work-setting, multi-tasking and creative problem-solving and working in a high-traffic customer service environment.
Effectively communicating and interacting with various tribal governments, organizations, higher education programs; and a wide range of individuals representing diverse communities.
Student Success Specialist (req34353)
Apply by October 10, 2025 for Best Consideration
Position Summary
The core mission of American Indian Student Services (AISS) is to provide opportunities that enhance American Indian/Indigenous student success, while also advancing a wide range of objectives aligned with The University of New Mexico's enrollment, retention, and graduation goals. AISS is seeking an innovative and action-oriented Student Success Specialist to join a team committed to collaboratively attaining goals; addressing issues in new & creative ways; demonstrating integrity & respect; taking initiative to expand knowledge & skills; and adapting to dynamic shifts in environments and duties.
Combine your passion & professional skill set to positively support students in their higher education journey!
The successful candidate will be responsible for co-coordinating and co-facilitating programs and student support initiatives for current UNM-Main Campus students; students transferring from UNM branch campus sites, community colleges, tribal colleges, and other colleges or universities; and new admits. The Student Success Specialist will serve as a liaison with internal and external constituencies on all facets relating to outreach programming and represent AISS and the University of New Mexico at local, regional, and national recruitment events. Co-coordination of community workshops; arranging campus visits and tours for prospective students and parents; customer service and networking experience; advanced interpersonal and written skills; and demonstrated experience collaborating and interacting with various university units/divisions, tribal governments, higher education programs, and entities specific to American Indian constituents are integral components of the role. Dedication to student academic, personal, cultural, and social success; advanced oral and written skills; and networking expertise are critical elements of the in-person position.
The individual selected for this position will:
- Participate in the establishment and coordination of targeted American Indian/Indigenous undergraduate and graduate student recruitment and outreach projects, operations, and events.
- Coordinate various programs and marketing for AISS academic/cultural/social special events and programming relating to targeted American Indian/Indigenous recruitment efforts including, but not limited to: American Indian Senior Day, American Indian Junior Day, AISB Summer Bridge Program, AISB Fall Experience Program, Tribal Higher Education Campus Visits, and specialized statewide, regional, and national outreach & recruitment efforts.
- Conduct visits to middle schools, high schools, and colleges to promote UNM American Indian/Indigenous outreach activities for group and individual settings.
- Utilize knowledge of admissions application processes, registration criteria, and financial aid and/or scholarship information and deadlines for internal coordination of student recruitment and enrollment management goals.
- Assist in the development and maintenance of statewide and regional partnerships with public/private/charter/tribal schools and meet with school counselors and administrators regarding participation in department and university outreach programs and activities.
- Assist in the coordination of complex recruitment and outreach projects, operations, and events under the guidance of AISS staff.
- Co-coordinate and co-implement all organizational components of AISS programs (Student Success Workshops, American Indian Summer Bridge (AISB) Program, AISS Ambassador Program, FAF$A-4-U, AISS Stoling Ceremony) including but not limited to: student recruitment & outreach efforts; student engagement, curriculum development, program design/planning, staff training, and facilities planning.
- Provide & co-coordinate comprehensive academic advising, financial aid & scholarship guidance, career counseling, and student support services to prospective, new, and current undergraduate students.
- Co-coordinate academic intervention and retention activities and programming and act as a student advocate.
- Implement knowledge of academic standards regarding probation and/or suspension processes/procedures to meet individual student needs.
- Assist with the collection, maintenance, and analysis of departmental recruitment and program activity data in addition to statistical and narrative program reports and evaluations.
- Serve as an active participant in a variety of department/division-specific and university-wide student programming initiatives.
Minimum Qualifications
Bachelor's degree; no previous experience required.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications
Demonstrated proficiency/experience in:
- Organizing and implementing special events incorporating presentation and promotional materials, maintaining budgetary and operational controls, and coordinating multiple entities.
- Coordinating student recruitment activities, programs, and meetings in collaboration with multiple university departments/divisions and academic colleges.
- Logistics support with 1st-year college residential or transition programs, mentorship efforts, and student leadership & retention initiatives.
- Advising (academic/student support) and providing consultation for a diverse college student population.
- Evaluating academic records and formal documents and interpreting department, college, and university academic requirements for degree-granting programs.
- Providing federal financial aid and institutional, departmental, private, and tribal scholarship advisement.
- Generating and developing reports, spreadsheets, and databases: and maintaining program/project records and statistical information utilizing Excel, Access, Hyperion, MyReports and Banner.
- Drafting and creating design sets and copy for print publications/digital & web-based communication and social media platforms utilizing Adobe Creative applications: Illustrator, InDesign, Adobe Express, and Photoshop.
- Organizing and leading a variety of programming initiatives that require illustrating proficiency utilizing web-conferencing tools and platforms.
- Working on a team and/or in a collaborative work-setting, multi-tasking and creative problem-solving and working in a high-traffic customer service environment.
- Effectively communicating and interacting with various tribal governments, organizations, higher education programs; and a wide range of individuals representing diverse communities.
- Strong interpersonal interactions and collaboration with a wide range of individuals representing diverse communities, ages, cultures, and education levels.
